• And when the terminology used to describe a market no longer reflects how buyers, practitioners, and vendors describe the solutions within it, it’s time to reassess. • For almost 20 years, Forrester has led research in what we originally defined as end user experience management (EUEM),evaluating the market as early as 2007in a report that included this bold statement that still stands true today: “The end user is the ultimate judge of IT performance.” We were among the first to formally define and evaluate the EUEM solutions market. • Today, Forrester defines EUEM solutions as: Solutions that use endpoint agents and browser plug-ins to collect quantitative and qualitative experience data to enable IT organizations to uncover and fix issues, set benchmarks, and ultimately improve the digital employee experience. • The most recent Forrester Wave™ covering EUEM solutionspublished in Q3 of 2024. • But as we prepare for the next evaluation cycle - with the landscape evaluation kicking off soon and subsequent Wave publishing in early Q4 of this year - the tides have clearly turned. • The EUEM solutions Wave is now the digital employee experience management (DEXM) solutions Wave.

Article Summaries:

  • Forrester has renamed its “End‑User Experience Management” (EUEM) Wave to the Digital Employee Experience Management (DEXM) Wave, citing that the term EUEM no longer reflects how vendors, IT leaders, and practitioners describe the market. The change aligns the Wave’s title with the language now used in the industry-“DEX”-and aims to improve clarity and discoverability. The updated Wave, set to publish in early Q4 2024, will assess platforms that now incorporate AI‑driven cross‑journey intelligence, proactive remediation, and measurable business impact. Forrester’s analyst notes that DEXM solutions have evolved from simple endpoint telemetry to intelligent, orchestration‑enabled experience management at scale.
  • Forrester is rebranding its “End‑User Experience Management” (EUEM) Wave to the “Digital Employee Experience Management” (DEXM) Wave to better match industry language. The change follows a shift in how vendors, IT leaders, and digital workplace professionals describe these platforms, which now emphasize AI‑driven, cross‑journey intelligence, proactive remediation, and business‑impact metrics. The new DEXM Wave will launch in early Q4 2024, expanding evaluation criteria to include AI innovation, automation depth, cross‑functional value, and measurable outcomes. Forrester’s analyst notes the renaming will improve clarity, discoverability, and credibility as the market matures.

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