• And when the terminology used to describe a market no longer reflects how buyers, practitioners, and vendors describe the solutions within it, it’s time to reassess. • For almost twenty years, Forrester has led research in what we originally defined as end user experience management -evaluating the market as early as 2007in a report that included this bold statement that still stands true today: “The end user is the ultimate judge of IT performance.” We were among the first to formally define and evaluate the End User Experience Management (EUEM) Solutions market. • Today, Forrester defines EUEM Solutions as: Solutions that use endpoint agents and browser plug-ins to collect quantitative and qualitative experience data to enable IT organizations to uncover and fix issues, set benchmarks, and ultimately improve the digital employee experience. • Forrester’s most recent End User Experience Management (EUEM) Solutions Wavepublished in Q3 of 2024. • But as we prepare for the next evaluation cycle - with the Landscape evaluation kicking off soon and subsequent Wave publishing in early Q4 of this year - the tides have clearly turned. • The End User Experience Management (EUEM) Solutions Wave is now the Digital Employee Experience Management (DEXM) Solutions Wave.
Article Summaries:
- Forrester is renaming its End User Experience Management (EUEM) Solutions Wave to the Digital Employee Experience Management (DEXM) Solutions Wave. The change reflects that industry practitioners now refer to these platforms as “DEX” rather than EUEM, and that AI‑driven capabilities have expanded the scope from endpoint telemetry to cross‑journey intelligence, proactive remediation, and business‑impact orchestration. The updated wave, slated for early Q4 2024, will assess vendors on AI innovation, automation depth, cross‑functional value, and measurable outcomes. Forrester’s shift aims to improve clarity, discoverability, and credibility as the DEXM market matures.
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