• Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Email Get Tom’s Hardware’s best news and in-depth reviews, straight to your inbox. • You are now subscribed Your newsletter sign-up was successful Intel has launched what it’s calling “Ask Intel,” a new AI-powered support assistant built withMicrosoft CopilotStudio, as it restructures its global support operations and reduces reliance on phone support. • Now live on Intel’s support site, the tool is designed to open cases, check warranty coverage, give troubleshooting guidance, and escalate issues to human agents when required. • High-Bandwidth Memory (HBM) Roadmap Nvidia Enterprise GPU and CPU Roadmap AI accelerator Roadmap Desktop GPU Roadmap 3D NAND Roadmap The launch of Ask Intel follows changes to the company’s support model that include removing inbound public phone numbers for support in most countries and directing customers and partners to initiate cases online. • Intel has also ended direct support interactions through certain social media platforms, consolidating engagement around web-based case systems and community channels. • The support assistant - described by Intel VP Boji Tony as “one of the first of its kind in the semiconductor industry” on LinkedIn - is the first step in what Intel has described as a broader “digital-first experience” and is understood to be capable of guiding users through issue diagnoses, creating or updating service tickets, and providing status updates.

Article Summaries:

  • Intel has replaced much of its phone‑based customer support with an AI‑powered assistant called “Ask Intel,” built on Microsoft’s Copilot Studio. Launched on Intel’s support site, the tool can open cases, check warranty coverage, provide troubleshooting guidance, and hand off issues to human agents when needed. The move follows the company’s decision to remove inbound phone numbers in most countries and to consolidate support into web‑based case systems and community channels. Early feedback from partners is positive, with Intel reporting improved satisfaction and resolution rates, and plans to deepen integration with Intel.com and expand driver‑update and warranty claim automation.

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