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Article Summaries:
- Your infrastructure is evolving, but is your operational framework still stuck in the past? Major service outages are becoming more frequent, more severe, and taking longer to resolve. According to recent survey data, the average organization reports 86 outages per year, totaling 324 minutes of weekly downtime. Over half (55%) experience weekly outages, while 14% report daily outages. Reactive incident management is no longer sufficient to address the rise in incidents, so IT operations (ITOps) require a makeover. A mature operational framework is needed that aligns people, processes, and tech
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