• Using AI to unlock human potential at Liberty Mutual CIO Monica Caldas sits with Martha Heller, CEO of Heller, to discuss balancing integrity with experimentation, avoiding pilot purgatory, and change management at the $50 billion insurance giant • Liberty Mutual’s approach to gen AI reflects a deeper understanding of enterprise transformation in that the hardest challenges aren’t technical but human • So global CIO Monica Caldas focuses on the central priorities of enterprise leaders: establishing effective AI governance, moving promising pilots into scalable solutions, and empowering employees to confidently adopt new ways of working • Such a strategy requires balancing seemingly contradictory goals: maintaining rigorous integrity while encouraging experimentation, building platforms without proliferating tools, and driving adoption without overwhelming the organization - and all of this without a proven playbook asgen AI reaches an inflection point • The result so far is a transformation that treats AI as a fundamental opportunity to rewire how 40,000 employees work and better serve customers • How is Liberty Mutual using AI to improve your employee experience

Article Summaries:

  • CIO Monica Caldas sits with Martha Heller, CEO of Heller, to discuss balancing integrity with experimentation, avoiding pilot purgatory, and change management at the $50 billion insurance giant. Credit: Liberty Mutual Liberty Mutual’s approach to gen AI reflects a deeper understanding of enterprise transformation in that the hardest challenges aren’t technical but human. So global CIO Monica Caldas focuses on the central priorities of enterprise leaders: establishing effective AI governance, moving promising pilots into scalable solutions, and empowering employees to confidently adopt new ways

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