• AI’s true worth lies in reshaping workflows, not merely trimming task times. • Measure impact through customer value, revenue lift, and model innovation. • Short‑term headcount cuts via AI risk eroding empathy and long‑term trust. • Gartner warns many firms will rehire customer‑service staff by 2027. • Strategic AI deployment demands a ground‑up redesign of business processes. • CIOs must balance technology adoption with human‑centric service excellence.
Article Summaries:
- From copilots to agentic solutions, CIOs should adopt longer-term, more strategic methods to measure AI-driven value. Credit: Rob Schultz / Shutterstock You wouldn’t judge the value professional chefs bring to Michelin-starred restaurants by how quickly they chop onions. So why is there such a focus on time saving at work through AI usage? AI tools, from copilots to agentic systems, have the potential to reinvent entire business workflows, impacting business models and changing how enterprises deliver value. Time savings, on the other hand, are easy to measure through employee surveys and anal
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