• LunaAI chatbot prioritizes politeness and fairness in healthcare conversations. • Developed via user-centered design and literature review for diverse interactions. • Built on Google Gemini API, React, Vite, Firebase as mobile-first PWA. • Preliminary testing shows 4.7/5 politeness, 4.9/5 fairness ratings. • Comparative analysis demonstrates significant improvement over generic LLM outputs. • Highlights ethical communication as key to patient trust and reduced anxiety.
Article Summaries:
- LunaAI: A Polite and Fair Healthcare Guidance Chatbot
A new study presents LunaAI, a healthcare chatbot prototype that prioritizes emotional intelligence, fairness, and politeness-key factors for patient trust. Developed through a user‑centered design informed by a literature review, the system handles routine and hostile interactions using the Google Gemini API. It is deployed as a mobile‑first Progressive Web App built with React, Vite, and Firebase. Preliminary testing with a small participant group, evaluated via the Godspeed Questionnaire, yielded average ratings of 4.7/5 for politeness and 4.9/5 for fairness, outperforming baseline large‑language‑model outputs. The results underscore the value of intentional ethical conversational design in sensitive healthcare contexts.
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