• Inside Jack Henry’s bold-but-balanced AI revolution A cross-functional governance team, customer-controlled AI toggles, and a company philosophy of being “responsibly bold and balanced” are helping CDO Keith Fulton navigate the fintech AI frontier. • Figuring out how AI fits into enterprises can feel like a full-time job in itself. • No surprise then that 72% of CEOs are the main decision makers on AI-double from a year ago, according to recent Boston Consulting Groupresearch. • At Jack Henry, the honor of leading AI strategy falls to Chief Data OfficerKeith Fulton, who oversees AI deployment for a financial technology firm that boasts $2.4 billion in annual revenue. • Since joining the 50-year-old company 15 months ago, Fulton has been rolling out AI solutions for 7,200-plus employees, as well as for the 7,400 banks and credit unions Jack Henry counts as customers. • The company has approved over 100 AI tools for internal use, including everything from Microsoft Copilot 365, as well as AI capabilities in ServiceNow help desk software and AI programming tools, such as Claude Code and GitHub Copilot.
Article Summaries:
- Jack Henry, a $2.4 billion fintech, is advancing its AI strategy under Chief Data Officer Keith Fulton, who has rolled out more than 100 AI tools for its 7,200 employees and 7,400 banking customers. The company emphasizes a “responsibly bold and balanced” approach, offering customers toggle switches to enable or disable AI features such as real‑time multilingual chat translation. A cross‑functional governance team-including IT, HR, legal and business units-oversees AI deployment to mitigate risks and regulatory concerns. Fulton expects accelerated AI integration in 2026, aiming to boost productivity and competitive differentiation while maintaining strict oversight.
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