• SAP partners deliver implementation and operations services complementing SAP cloud offerings. • Effective support collaboration between partners and SAP is key to customer success. • SAP equips partners with best‑practice guidance, dashboards, and self‑service tools. • Partners use SAP Cloud ALM and Support Collaboration Analytics to improve quality. • Partner selection should prioritize trusted support expertise to accelerate projects and reduce risk. • Support accreditation training helps partners engage SAP efficiently and transparently.
Article Summaries:
- SAP is urging cloud customers to choose partners that excel in support collaboration, arguing that such partners can accelerate projects and reduce risk. The company equips partners with tools, dashboards, and best‑practice guidance-such as SAP Cloud ALM, Support Collaboration Analytics, and Support Accreditation training-to enable self‑sufficient handling of common consulting and “how‑to” queries. SAP sets a performance benchmark: no more than 30 % of partner‑created support cases should fall into these categories. Partners who meet this threshold are seen as trusted allies, providing higher‑value services and smoother coordination with SAP.
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