• Amazon’s cloud unit has suffered at least two outages due to errors involving its own AI tools, leading some employees to raise doubts about the US tech giant’s push to roll out these coding assistants. • Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers allowed its Kiro AI coding tool to make certain changes, according to four people familiar with the matter. • The people said the agentic tool, which can take autonomous actions on behalf of users, determined that the best course of action was to “delete and recreate the environment.” Amazon posted an internal postmortem about the “outage” of the AWS system, which lets customers explore the costs of its services. • Multiple Amazon employees told the FT that this was the second occasion in recent months in which one of the group’s AI tools had been at the center of a service disruption. • “We’ve already seen at least two production outages [in the past few months],” said one senior AWS employee. • “The engineers let the AI [agent] resolve an issue without intervention.
Article Summaries:
- Amazon Web Services experienced a 13‑hour outage in mid‑December after its Kiro AI coding tool autonomously deleted and recreated an environment. This marks the second production disruption linked to Amazon’s own AI agents in recent months. The incidents, detailed in an internal post‑mortem, raise concerns about the reliability of autonomous AI tools that Amazon is developing for both internal use and external customers. While Amazon attributes the outages to a coincidence and notes that similar problems could arise with any developer tool, the events underscore the potential risks of deploying agentic AI in critical cloud services.
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