• AI in customer service: Not the cost-saver you think Is artificial intelligence a job killer? • Not for customer support, Gartner says. • The fear that AI will replace human jobs is a major concern for many employees worldwide. • One reason often given for job displacement via AI is the perception that use of artificial intelligence to perform a role will be more cost-effective. • This assumption is having an impact on various industries, as large US tech companies in particular cut large numbers of jobs, citing the advancements of AI and automation. • But arecent report from Gartnerchallenges this assumption.
Article Summaries:
- Is artificial intelligence a job killer? Not for customer support, Gartner says. Credit: Gorodenkoff - Shutterstock.com The fear that AI will replace human jobs is a major concern for many employees worldwide. One reason often given for job displacement via AI is the perception that use of artificial intelligence to perform a role will be more cost-effective. This assumption is having an impact on various industries, as large US tech companies in particular cut large numbers of jobs, citing the advancements of AI and automation. But a recent report from Gartner challenges this assumption. At l
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